Safari missing 1P icon

[Carl]

UPDATED 08-11-2009 18:42 PM EST

If you have recently updated to the latest version of Safari and your 1Password icon is no longer appearing, you will need to update to the latest version of 1Password to restore the icon in Safari.

1. Upgrade 1Password

Normally all you need to do is update to the latest version of 1Password to restore the Safari integration. Load 1Password, click on the 1Password menu at the top left, and select Check for Updates as shown here:

After upgrading, restart Safari and the 1P icon should return.

2. Snow Leopard Users

In 1Password 3, full support for 64-bit Safari is available. When using 1Password 2, Snow Leopard users need to configure Safari to run in 32-bit mode.

To do this, use Finder to locate Safari and then ctrl-click on it and select Get Info. Enable the Open in 32-bit mode checkbox as shown here:

Note that the Open using Rosetta checkbox must not be checked. After doing this, restart Safari.

3. Customize Safari's Toolbar

If the icon does not appear, sometimes the 1Password icon cannot be automatically to the toolbar. Try ctrl-clicking on the Safari toolbar and select Customize Toolbar...; this will bring up this window:

If you see the 1Password icon there then just drag it to your Safari toolbar. If not, proceed to the next step.

4. Verify 1Password browser extension is enabled

Load the main 1Password application, go to the preferences, select the Browsers tab as shown here:

It needs to be checked (i.e. have a checkmark in the box next to Safari)

If it is already checked, then toggle it (uncheck the box and then place a check in it again) and restart Safari.

Still no icon? Proceed to next step.

5. Reinstall the InputManager

Click on the Gear icon on the Browsers tab and select Remove Input Manager as shown here:

After removing, select the Gear icon again and select Install Input Manager.

Restart Safari and you should now have a 1Password icon in Safari.

6. Other Plugins

Sometimes 1Password is able to load fine, but the icon never appears in the toolbar or in the Customize Toolbar window. If you are missing the icon but are able to use the CMD-\ restore login keyboard shortcut, then 1Password has loaded fine and the problem is likely a conflict with another extension. For example:

1. There is a known conflict with EverNote, and we posted a potential solution to keep 1Password's button in Safari 4's toolbar that we found on the EverNote GetSatisfaction page.
2. There is also a known conflict with Saft where the very first window created will not have the 1P icon, but subsequent windows will have the icon.

If you are experiencing this issue, as a test, try removing the other plugins and see if the behaviour changes. Alternatively, you can decide not to use the 1P icon at all and use the "key" in the Main Menu instead. You can access all of the 1Password features from the Main Menu by going to the 1Password > Preferences > Browsers window, and enabling the Display in Main Menu option in the Advanced menu (i.e. under the "gear").

7. Snow Leopard Users and Folder Permissions

On Snow Leopard, 1Password 2 needs to update this file:

/Applications/1Password.app/Contents/Resources/SupportedBrowsers.plist

Normally 1Password will update this file for you automatically, but your user account must have the required permissions to edit it. If you do not have permissions, you can fix this as follows:

1. Use Finder to navigate to /Applications/1Password.app
2. Right-click 1Password.app and choose "Show Package Contents," then browse to the Contents folder.
3. Ctrl-click on the Resources folder and select Get Info.
4. In the Info window, at the very bottom, you will see a Sharing & Permissions section. Add yourself as a user who is allowed to read and write the file by clicking the + button and then double clicking on your name. At this point OS X should prompt you for your admin password.
5. Open the Resources folder and ctrl-click on SupportedBrowsers.plist and select Get Info.
6. Give yourself read and write permissions to SupportBrowsers.plist using the same process described in step #4.

Now that you have write permissions to the SupportedBrowsers.plist file, you can now restart 1Password and it will automatically update the file for you. You can now restart Safari and the 1P icon should return.

If the icon is still missing, open /Applications/1Password.app/Contents/Resources/SupportedBrowsers.plist and search for Safari. The MaxBundleVersion should say 6532. For example, this is the relevant part of the file with the new version number:

      <key>com.apple.Safari</key>
      <dict>
 	     <key>ClassName</key>
         <string>OPWebKitPlugin</string>
         <key>MaxBundleVersion</key>
         <string>6532.0</string>

If it is not 6532, edit it and save the file. If the file cannot be saved, double check the permissions of the file and the Resources folder.

[rosenkrieger]

Thanks a ton! Works like a charm

[iceman314]

Carl, thanks a lot!
The support of AgileWeb is simply outstanding... Real realtime!!!

[BD1]

I am on 1Password 2.9.18

I even tried restarting macbook.

Any other ideas and/or when will updated 1Password be available for download.

Thanks.

[Carl]

I am on 1Password 2.9.18

I even tried restarting macbook.

Any other ideas and/or when will updated 1Password be available for download.

Thanks.

You have Safari open during the process? Reboot and retry or wait a couple of hours for the 1Password update please.

[resumeguru]

I can follow your instructions right down to where it says open with Property List Editor. The only options for me to enter the Supported Browsers area is TextEdit. Looked through applications for Property List Editor and don't have it. Should I download it from somewhere? If so, where please?

Gayle

[Carl]

I can follow your instructions right down to where it says open with Property List Editor. The only options for me to enter the Supported Browsers area is TextEdit. Looked through applications for Property List Editor and don't have it. Should I download it from somewhere? If so, where please?

Gayle

Sorry about that. Updated the post to include instructions for doing this with TextEdit too.

[BD1]

Yes. I had Safari closed when I did this. I'll guess I'll just need to wait for official update.
Thanks for trying

[Carl]

Yes. I had Safari closed when I did this. I'll guess I'll just need to wait for official update.
Thanks for trying

See the updated instructions for doing in this with TextEdit as well and double check your file. Also, see if you might have multiple 1Password applications installed. (perhaps different folders)

[resumeguru]

Thanks very much TextEdit instructions worked. I'm now up and operational again!

Gayle

[BD1]

I double/triple checked my file. It looks good. Also did not find any additional 1password folders.

When will the program update be available to download?

[Carl]

I double/triple checked my file. It looks good. Also did not find any additional 1password folders.

When will the program update be available to download?

I don't know exactly. The development guys are working on it now. All I can tell you is soon.

Here is more to check:

1. Check to see if the icon is present but not on the the toolbar

In Safari, click the View menu and select Customize Toolbar .. as shown here:

http://cdn.agile.ws/carl/SafariCustomizeToolbar.png

If you see the 1Password icon there then just drag it to your Safari toolbar

If not, proceed to the next step.

2. Make sure the 1Password browser extension for Safari is enabled

Load the main 1Password application, go to the preferences, select the Browsers tab as shown here:

http://cdn.agile.ws/carl/SafariExtensionChecked.png

It needs to be checked (i.e. have a checkmark in the box next to Safari)

If it is already checked, then toggle it. (uncheck the box and then place a check in it again)

Still no icon? Proceed to next step.

3. Reinstall the InputManager

Click on the Gear icon on the Browsers tab and select Remove Input Manager as shown here:

http://cdn.agile.ws/carl/RemoveInputManager.png

After complete, repeat but this time select Install Input Manager

[<Rob />]

I am on 1Password 2.9.18

I even tried restarting macbook.

Any other ideas and/or when will updated 1Password be available for download.

Thanks.

I double/triple checked my file. It looks good. Also did not find any additional 1password folders.

When will the program update be available to download?

For me, I had to go to Customize Toolbar (in Safari) and drag in the 1P icon. This may be the case for you. Hope this helps.

[Spiney13]

Works for me with text edit. Excellent Thanks

[BD1]

It works now! The icon was in the customize bar.

Thanks again for the great and fast customer service!

[dixie44]

I downloaded Plist Editor from the Apple website, but this wasn't necessary since I changed the MaxBundleVersion in Text Editor (after I quit Safari). I reopened Safari, but didn't see the icon, so right-clicked on the toolbar, chose >>Customize . Lo and behold the 1Password Icon was there for me to install in the toolbar. Thanks guys!

[Carl]

Updated original post. Just download 2.9.19 Beta 3 to get the 1Password icon back in Safari.

[iaminsane]

updated to Safari 4 thirty minutes ago and missed 1password within minutes. come out here to the site and wham bam. you guys got it covered.

thanks for a fantastic product (don't know what I would do without it) and thanks for the fantastic support

i took the time to register, just to say thx.

peace out

[Carl]

updated to Safari 4 thirty minutes ago and missed 1password within minutes. come out here to the site and wham bam. you guys got it covered.

thanks for a fantastic product (don't know what I would do without it) and thanks for the fantastic support

i took the time to register, just to say thx.

peace out

You are very welcome. Thanks for using 1Password!

[fongd]

Just a heads up that I was forced to re-register 1Password after I installed the beta. However, it wouldn't accept manual registration nor was 1Password able to connect to AWS's server to retrieve the license information (it reported being unable to connect), so I had to login to the customer area and manually register with the 1Password license card image. Not sure if this is a known issue with the beta...